This Privacy Policy

This Privacy Policy is applicable to any personal information (“User Information”), which is supplied by you, the website user, to us, Stayable Ltd, trading as Stayable Online and our sponsors and partners through the Stayable Online website (“this Site”) and our other partner websites. This Policy is devised to help you feel more confident about the privacy and security of your personal details.

We understand that your privacy and the protection of your personal information is important to you. We take your privacy seriously and take every reasonable precaution to safeguard the personal information you supply to us.

About Stayable Online

‘Stayable Online’ is a division of ‘Stayable Ltd’  a network of sites, services and communities for holiday home guests and holiday let | vacation rental owners. We operate across a variety of web-based groups, communities, podcasts and platforms. We create original content, products and services for holiday home owners to create an exceptional experience for guests and better businesses for owners through the sharing of knowledge to raise standards across the holiday let | vacation rental industry. We promote and share our own holiday homes, subject to meeting certain standards of service.

‘Stayable Online’ and ‘Stayable Ltd’ wishes it’s users the opportunity to participate in surveys, offers, competitions and questionnaires (all of which we refer to as ‘surveys’ in this policy). Please note that ‘Stayable Online’ and ‘Stayable Ltd’ may also retain your data and you may be offered the opportunity to opt-in to our marketing and promotional services (subject to this Privacy Policy and the Terms and Conditions).

The Data We Collect From You

Making a booking:

We need to collect details from you in order to make a booking of one of our holiday homes.

The information that we need to hold is likely to include your name, contact details, information about your booking and any additional information we may need to help meet your specific requirements.

The information you provide may be used to enable us to complete your booking. This information may also be used to provide that booking to you in accordance with our Booking Terms and Conditions.

In order to provide your booking to you we may share your information with credit/debit card companies* and third parties who we may need to work with to deliver services for your stay (such as cottage cleaners, management companies and other suppliers).

*Card Payments are processed by Paypal and by Stripe – your card details are not retained by Stayable.

We may collect the following data from you:

Name: When you register on this website we will collect the name you supply.

Location: When you register on this website we will collect the location you supply.

Gender: When you register on this website we will collect the gender you supply.

Date of Birth: When you register on this website we will collect the date of birth you supply.

Languages Spoken: When you register on this website we will collect the information you supply.

Biographical: When you register on this website we will collect the biographical information you supply.

Contact Details: When you register on this website and/or participate in surveys, competitions and other promotions we will collect the contact information you supply. This includes email address, phone number, social network profiles, physical/home address and website address.

Cookies Data – please see below.

The data will be held by us subject to this policy.

How We Use Your Data

The information which you provide to us will only be used by us. We do not sell or rent any of your personal data to third party companies unless otherwise stated on any given promotional campaign.

Your information will be used for the following purposes:

1) Analytics
2) Email marketing (only once opting in)
3) Sending newsletters (only once opting in)
4) Sending reminders and cues (only once opting in)
5) Administrative purposes
6) Postage of physical product purchases.
7) Tailoring your experience
8) Improving customer service
9) Improving our website, products and services

We will also send you occasional invites to participate in services and promotions that we think may be of interest to you. If you reject an invite then we will not ask you anything regarding that service again unless you explicitly opt in to receive such information.

All data supplied by you may be used by us for general administration purposes. We may use the data that is collected about you to determine the order of the sponsor questions and the prizes that are displayed to you. This helps us to show you the most relevant content.

Your data together with that of other subscribers to our service may also be combined in order of us to build statistical and analytical tables. At no time will your data be individually identifiable in such tables.

Transfer of Data to Third Parties

The information with which you provide to us will only be used by us. We do not sell or rent any of your personal data to third party companies unless otherwise stated on any given promotional campaign.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Data Protection Rules and Regulations

Your information will always be safeguarded under the terms and conditions of the Data Protection Act to ensure that the information you provide us with is safe and only used for the purposes you requested.

We will comply will all data protection legislation.

We will not disclose your personal data to third parties without your permission to do so as set out above. When you enter into a sponsor’s offer or competition you will be consenting to the disclosure of your personal information to that sponsor.

Online marketing

We may also use your information to identify other people like you, with similar interests to present our marketing to on Social Media and Google. No information about other individuals identified from these networks is shared with us at any time.

We allow some individually selected organisations who we use for our advertising to place cookies on our websites which then are stored in your browser in order to provide personalised marketing. You may use your browser’s controls to disable cookies at any time. Please view our cookie policy under the heading below.

What is not included in our Privacy Policy?

This privacy policy relates to Visitors of Stayable Properties. It does not relate to employees of Stayable, or third parties who we may need to work with to deliver our services (such as cleaners, handymen and other suppliers).

This privacy policy does not cover other organisations which we use to advertise our products and services.

Our website also links to websites and social media belonging to other organisations. This privacy policy does not apply to how those other organisations use your data, so please make sure you check their privacy policies before giving them your personal information.

Unsubscribe

You can un-subscribe from our emails at any time by clicking the “unsubscribe” button at the bottom of each email.

Security

We are committed to protecting the security of your personal information.

We use a variety of security technologies and procedures to protect the confidentiality, integrity and availability of Your User Information. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.

Although we endeavour to ensure the security of all correspondence, the Internet is not a 100% secure medium. Therefore, we are unable to guarantee the security of any data you send electronically to us and therefore cannot accept responsibility for any loss or damage experienced through any loss of confidentiality of information.

Cookies

You should be aware that by using the site, information and data may be automatically collected through the use of Cookies. Please note, Cookies do not attach to your system or damage your files.

“Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits and, as an example, recall your name if this has been previously supplied. We may use this information in order to monitor and improve the Site and our services and to target surveys and advertising more effectively.

If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookies feature. Note, however, that there may be some deterioration in the service you receive and “personalised” services may be affected if the Cookies option is disabled.

We also use cookies to improve the login experience if that option applies to one of our sites. For example, we may store your login details in a cookie that will remain on your computer after you log out. This cookie allows you to be automatically logged in the next time you visit the Site. If you are using a public computer or do not otherwise want this information to be stored, you can un-check the “remember me” tick box when you log-in or register, and this cookie will not be used.

If you do not disable the setting of Cookies, you consent to your information being collected and used as set out in this Privacy Statement.

Consent & Contract

Where you give your consent for us to hold and process your data (either by making an enquiry or booking with us or by signing up for our newsletter) then you only need to contact us to inform us to ask us to stop processing your data and/or to delete (to the extent possible) all your personal data (unless we are required by law to keep specific details).

Please note that where you make a booking to stay at one of our holiday homes, then we need to retain your information in order to process your booking and as such we won’t be able to delete your personal information until after your stay.

Please note that we may disclose your personal data (about our Visitors) without your permission to the extent that we are required to do so by law or regulation or in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

Complaints Procedure

A complaint may be registered by contacting info@holidayletsuccess.com. We will acknowledge your complaint within 5 working days and respond in full within 20 working days.

Contacting Us

Please contact us if you would like to confirm whether we hold any of your personal data or to ask us to stop processing (or to delete, to the extent possible,) your personal data (where we are required by law to do so).

If you have any questions about our privacy policy or the information we hold about you, please write to us at Stayable, The Coach House, Noak Farm, Martley, Worcestershire, WR6 6PD or info@holidayletsuccess.com

Our privacy notice is under regular review and any updates will be placed here. This privacy notice was last updated on 24 May 2018.